FAQ

All items are shipped to us first for authentication and verification before being delivered to the buyer.

It will typically take 7 – 10 business days (M-F) for orders to be delivered to buyers located in the Peninsular Malaysia and 10 – 14 business days (M-F) for orders to be delivered to buyers located in the East Malaysia.

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Kindly email to enquiry@lluthier.com with your order ID and new shipping address before your order start shipping.

You can track you order status from order page.

Yes we provide 0% interest instalment plan. Currently support Maybank & Public Bank. (For Malaysia buyer only)

No, we won’t stored any credit card info electronically or physically. You data and privacy are our concern and secure always. For further details you may refer Privacy and Policy.

Yes, the 6% of Goods and Services Tax (GST) is included in our product price.  (For Malaysia buyer only)

Import duties, taxes, and customs charges are not included in the item price or shipping cost. The charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Unfortunately we only ship within Malaysia for temporarily. Kindly email to us enquiry@lluthier.com for further enquiry.