FAQ

Frequently Asked Questions And Answers

Common purchase queries answered

Orders and Shipping

All items are shipped to us first for authentication and verification before being delivered to the buyer.

It will typically take 7 – 10 business days (M-F) for orders to be delivered to buyers located in the Peninsular Malaysia and 10 – 14 business days (M-F) for orders to be delivered to buyers located in the East Malaysia.

Click here to register.

Kindly email to enquiry@lluthier.com with your order ID and new shipping address before your order start shipping.

You can track you order status from order page.

Yes we provide 0% interest instalment plan. Currently support Maybank & Public Bank.

No, we won’t stored any credit card info electronically or physically. You data and privacy are our concern and secure always. For further details you may refer Privacy and Policy.

Yes, the 6% of Goods and Services Tax (GST) is included in our product price.

Unfortunately we only ship within Malaysia for temporarily. Kindly email to us enquiry@lluthier.com for further enquiry.

If you need to swap an item

Returns and Exchanges

Kindly email to enquiry@lluthier.com with your order ID and photos showing the damaged part.

You may call us +603 7496 9313 / +6012 318 3812 or email to us  enquiry@lluthier.com.

Kindly email to enquiry@lluthier.com with your order ID and new shipping address before your order start shipping.

Free Shipping

Free Shipping

Free Shipping Within Malaysia except solid top guitar ship to East Malaysia

Warranty

Life Time Warranty

Lifetime Setting Warranty

0% Instalment Plan

Instalment Plan

Support Maybank & Public Bank